Policies

Confidentiality

The practice is registered under The Data Protection Act 1998. All GPs, nurses and staff are bound by a strict duty of confidentiality. Information may be shared with other healthcare professionals to provide you with the best informed care eg: Midwife, District Nurse or Health Visitor. However no outside agency will be given any information from your medical records without your consent.  No information will be given to family relatives or partners without your consent.

You have the right to see your own medical records upon written request to the Practice Manager or GP. For audit purposes it may be necessary to share anonymised data with NHS England and their Area Team via the Health & Social Care Information Centre (HSCIC). Occasionally the HSCIC and Area Team may require access to patient notes to make sure we as a practice are fulfilling our contract with them in Chronic Disease Management to support commissioning, public health planning and research.

If you do not wish your notes accessed for this purpose please let us know in writing.

Complaints and suggestions

We aim to give a friendly and professional service to everyone who attends our practice. However, if for any reason our service should fall below our patients’ satisfaction please contact the practice and request a copy of our Complaints Procedure leaflet. We take all complaints very seriously.

Patient charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. It is your responsibility to inform the practice of any change of address or contactable telephone numbers.

Care Data Sharing Information

Improving the quality of care and health service – for audit purposes it may be necessary to share data with NHS England and their Area Teams via the Health & Social Care Information Centre (HSCIC).  Occasionally the HSCIC and Area Team requires access to patients notes to make sure we are fulfilling our contract with them in Chronic Disease Management and to support commissioning, public health planning and research.

If you do not wish your notes accessed for this purpose please let us know by coming into the practice and signing an opt-out form.

For more information visit the NHS Choice website at www.nhs.uk/caredata or call the dedicated patient information line on 0300-456-3531.

Summary Care Records

A SCR is an electronic summary containing limited patient information which can be shared to assist with your emergency care. The information contained within the SCR is medication, allergies and adverse reactions. This information means that healthcare staff can provide you with safer care when your GP practice is closed or when you are away from home in another part of England. Only healthcare staff who are directly involved in your care would be able to view your SCR.

Each patient has a choice regarding SCR:-

You can choose to have a SCR in which case you do not need to do anything.

You can choose NOT to have a SCR – in which case you need to inform the practice and complete an opt-out form available from the practice.

For further information regarding SCR you can phone the information line on 0300 123 3020 or visit www.nhscarerecords.nhs.uk

Electronic Prescription Service

A new way to get your medicines. The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to collect your paper prescription. Instead your GP will sent it electronically to the chemist you choose as your nominated chemist.

How can you use EPS - You need to choose a chemist and request they nominate you to their electronic prescribing  system

If you decide to change your nominated chemist we cannot alter your records you must go to the new chemist of your choice and request them to be your nominated chemist.

Is EPS reliable, secure and confidential? – Yes.  Your electronic prescription will be seen by the same people in GP practices, pharmacies, NHS prescription payments and fraud agencies that saw your paper prescription.

For more information about EPS – www.connectingforhealth.nhs.uk/eps or contact your GP surgery who will be able to advise you.

A full list of pharmacies who are offering electronic prescriptions is listed on NHS Choices website. You will see ‘Electronic Prescription Service available here@ next to the name of the pharmacy listed.

Disability and discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patients age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.